Privacy Policy
Overview
At Shield of Care, we respect your privacy and are committed to protecting the personal and sensitive information you share with us. This policy outlines how we collect, use, and manage your information in accordance with the Privacy Act 1988 (Cth).
What Information We Collect
To provide high-quality care, we may collect:
Personal Information: Name, date of birth, contact details, and NDIS participant numbers.
Sensitive Information: Health records, disability details, trauma history, and support requirements.
Professional Information: Details from Support Coordinators, GPs, or clinicians during the referral process.
How We Use Your Information
We use your data strictly to:
Tailor our clinical and support services to your specific needs.
Coordinate care with your NDIS partners or healthcare providers.
Comply with legal and NDIS Quality and Safeguards Commission requirements.
Process applications for our "Join Our Team" portal.
Disclosure of Information
We will never sell your data. We only disclose information to third parties (such as independent Plan Managers or your GP) with your explicit consent, or when required by law for safety and mandatory reporting.
Data Security
Your information is stored securely using encrypted digital systems. We take every reasonable step to protect your data from unauthorized access, loss, or misuse, reflecting our core value of Integrity.
Access and Correction
You have the right to access the personal information we hold about you. If you believe any information is inaccurate, please contact us at [email protected].
Clinical Excellence. Human Connection.
Led by twenty years of clinical insight, we provide a coordinated shield of care across NDIS, Aged Care, and Allied Health.
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Allied Health Hub
Positive Behaviour Support
Neurodiversity Support
Core Services
Acknowledgement of Country Shield of Care acknowledges the Traditional Custodians of the land on which we live and work. We pay our respects to Elders past, present, and emerging, and recognize their continuing connection to land, waters, and community.
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